Terms & conditions

Quotation

The repair price quoted by Redditch PS3 Repairs is an estimate only, based on the information you have provided to us by email or letter. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or phone to authorise a new repair quotation.

Note that return postage cost £15.00 will be charged in addition to the minimum charge. At our discretion we may waive the minimum charge if you give us permission to use the damaged unit for spare parts.

Repair warranty

Gold Warranty 90 Days - Power Unit Replacement, Laser Replacement

Silver 60 Days - YLOD Yellow light of death / Red flashing light. It is commonly known as the "YELLOW LIGHT OF DEATH" most PS3 consoles will last for some time after a repair but others simply do not, we offer this service to allow you to retrieve your data and game saves from your system and also to recover any disk that may be stuck inside the PS3 system itself.

All our repairs carry a limited warranty, however if the unit was liquid damaged or the console has had its seal broken the repair warranty is reduced. In the unlikely event your unit becomes faulty within the warranty period please send the unit back with a copy of the receipt. and a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit up to 2 times after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge, postage). We will need to see the unit and make sure its faulty prior to issuing a refund.

To clarify: If you send a unit to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply.

Unpaid repairs

Units will be held for a maximum of 60 days after they are repaired. We will make reasonable attempts to contact you by phone and email a minimum of 3 times. If you have not made payment within 60 days, the unit will be auctioned to recover our costs.

Liquid Damage Repairs

Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions the original fault can reappear after the unit has been repaired and sometimes the faults can even get worse after a period of time.

Accessories and Miscellaneous items

Please do not send any accessories in with repairs unless we have specifically requested them (e.g. for a power problem we may request the charger or power supply). We cannot be held responsible for any loss or damage to accessories whilst in our possession. On occasions we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.

Payments

Payments are requested by email or phone. Cheque payments will be subject to a clearance delay of approximately 5 working days.

We accept Visa, Mastercard, Switch, Maestro, Solo, Visa Delta & Nochex via our online payment system.

For local drop off we accept cash.

Mistakes in bills, receipts or payments

Whilst we endeavor to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.

Complaints

We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.

If you have a complaint, please contact us either by email or by letter. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurrence in the future. We undertake to:

Acknowledge complaints your complaints within 5 working days

Advise you how long it will take to resolve the complaint

keep you informed throughout the process Updated 19.02.2010